This Privacy Policy applies to Better Site by Benjamin, the website at bettersite.co.nz, and enquiries or customer communications connected with Better Site's website design, website redesign, hosting, SEO content update, and website care services.
If you have a privacy question, contact contact@bettersite.co.nz.
Better Site may collect personal information you choose to provide, including:
The site may also create basic technical records, such as timestamps, page requests, browser/device details, IP address records, spam-prevention signals, form delivery records, and similar security or operational information handled by the website host, email service, or form provider.
The public website does not ask for payment card details, account passwords, or highly sensitive personal information. Please do not send sensitive information through a form unless Better Site specifically asks for it and explains why it is needed.
Information may be collected when you:
The contact form collects name, email, optional business name, optional phone number, subject, and message. The free homepage mockup form collects name, email, business name, business type, and an optional message with business or project details.
The contact and request forms submit through Web3Forms to contact@bettersite.co.nz. This means form information may be processed by Web3Forms and by the email services used to receive, store, and respond to the enquiry.
Better Site may use personal information to:
Better Site does not sell personal information.
Some information may be processed by trusted third parties that help run the website and services. These may include form processing, email, hosting, domain, DNS, invoicing, file storage, backup systems, website platforms, and professional advisers such as accountants or lawyers.
Better Site only shares information reasonably needed for the relevant purpose. Third-party services may store or process information outside New Zealand. Better Site uses reputable providers and takes reasonable steps to protect personal information in a way that is appropriate for the service being used.
Better Site may keep enquiry, project, support, invoice, handover, and account information for as long as reasonably needed to provide services, maintain records, resolve disputes, and meet legal, tax, accounting, or business administration requirements.
If an enquiry does not become a project, Better Site may still keep the message for a reasonable period in case you follow up or there is an administrative need. Information is kept only for as long as it is reasonably needed for a lawful business purpose.
You can ask Better Site to confirm whether it holds personal information about you, request access to it, ask for corrections, or ask for deletion where appropriate.
Email privacy requests to contact@bettersite.co.nz. Better Site may need to verify your identity before responding. If Better Site does not agree with a requested correction, it will explain why and, where required, allow a statement of correction to be attached to the information.
Deletion is not always possible. Some information may need to be kept where required or reasonably needed for legal, accounting, tax, security, service, backup, or dispute-resolution reasons.
Better Site takes reasonable steps to protect personal information from loss, unauthorised access, misuse, or disclosure. No website, email system, form service, or hosting provider can be guaranteed to be completely secure.
If Better Site becomes aware of a privacy or security issue that is likely to cause serious harm, it will take appropriate steps under New Zealand privacy law, including notifying affected people and the Office of the Privacy Commissioner where required.
